SMMpro respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information when you use our services.

Shipping Policy

AtSMMpro, we are committed to ensuring that your orders are processed and delivered in a timely and efficient manner. Please review our shipping policy for detailed information on how we handle orders and deliveries.

• Order Processing:
  • All orders are processed within 24-48 hours of payment confirmation.
  • Order processing times may vary depending on the type of service purchased. Some services may begin delivery instantly, while others may take longer to complete.
  • During peak periods or due to unforeseen circumstances, processing times may extend slightly. We appreciate your patience in such situations.
• Delivery Timeframes:
  • Delivery timeframes vary based on the service selected. Estimated delivery times are provided on each service page.
  • While we strive to deliver services within the estimated timeframe, delivery may be affected by factors beyond our control, such as changes in social media platform algorithms or restrictions.
• Order Completion:
  • An order is considered complete once the purchased service has been fully delivered to the specified account or page.
  • In cases where the service cannot be delivered due to an error on our part, a refund credit will be issued to your SMMpro account.
• Accuracy of Information:
  • Please ensure that all information provided during the order process is accurate and up to date. Incorrect or incomplete information may result in delays or failure to deliver the service.
  • SMMpro is not responsible for delays caused by incorrect or incomplete order details.
• Customer Support:
  • If you encounter any issues with your order, please contact our customer support team for assistance. We are here to help resolve any concerns you may have.



Cancellation Policy

At SMMpro, we understand that circumstances may require you to cancel your order. Please review our cancellation policy below:

• Cancellation Eligibility:
  • You can cancel your order at any time before the service is completed or delivered.
  • Once the order is completed or delivered, it is not possible to return or refund the service.
• How to Cancel:
  • Automatic Cancellation: Go to the orders page on our website and click the "Cancel" button. Your order will be automatically sent for cancellation if it meets the eligibility criteria.
  • Manual Cancellation: Alternatively, you can contact our customer support team at support@SMMpro.com with your order details, including the order number and reason for cancellation.
  • Cancellations after the service is completed or delivered will not be processed.
• Refund Policy:
  • If your cancellation request is approved before order completion or delivery, a refund credit will be issued to your SMMpro account. No refunds will be issued to the original payment method.
  • Refund credits can be used for future orders and do not expire.
• Exceptions:
  • If a service cannot be delivered due to an error on our part, you may be eligible for a refund credit.
  • If delivery issues occur due to server updates on any social media platform, you may cancel the affected order or receive a refund credit in your SMMpro account.



Information We Collect

We collect the following information when you useSMMpro:

• Personal Information:
  • This may include your name, email address, and billing information.
• Usage Data:
  • This may include information about how you use our website, such as the pages you visit and the services you order.

How We Use Your Information

We use your information to:

• Provide and Fulfill Your Orders:
  • We use your information to process and deliver the services you purchase.
• Send You Important Information:
  • We provide updates about your orders, including confirmations and delivery details.
• Improve Our Website and Services:
  • Your data helps us enhance our platform and the services we offer.
• Respond to Your Inquiries and Requests:
  • We use your information to assist with any questions or concerns you may have.
• Send You Promotional Emails:
  • We may send you promotional content from mail@smmpro.pk to keep you informed about special offers and updates.

We may disclose your information to third-party service providers who help us operate our website and deliver our services. These service providers are contractually obligated to protect your information and use it only for the purposes we have specified.

We will not sell or share your personal information with any third party without your consent, except as required by law.

We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Your information is encrypted and stored on secure servers.

You have the right to access, update, and correct your personal information. You can also opt out of receiving promotional emails from us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.